9999pk Privacy Policy — How We Handle Your Personal Data

1Introduction

This Privacy Policy applies to all users of the 9999pk online gaming and sports betting platform, accessible at 9999pk.win and through the official 9999pk mobile app. It covers how we handle the personal information of registered users as well as visitors who browse the platform without an account.

9999pk is built specifically for Pakistani players. Our platform operates in PKR and supports local payment methods including JazzCash, Easypaisa, Raast and standard bank transfers. The data we collect and how we use it is shaped by the practical needs of running a gaming and betting service in Pakistan — identity verification, secure payment processing, account management and customer support.

By creating an account or using any part of the 9999pk platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and 9999pk.

If you have questions about anything in this policy, you can reach our support team at any time through the live chat in the platform or by email at [email protected].

2What We Collect

The personal data we collect falls into the following categories:

Account Registration Data

• Full name
• Date of birth (used to verify you are 18 or over)
• Mobile number
• Email address (if provided)
• Username and encrypted password

Identity Verification Data (KYC)

When you request a withdrawal or when our compliance process requires it, we may ask for:

• A copy of a valid identity document (CNIC or equivalent)
• A selfie or photograph to confirm identity
• Proof of the payment method you are using (e.g., a screenshot of your JazzCash or Easypaisa account showing your registered number)

Financial Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., your JazzCash or Easypaisa account number, last four digits of a card)
• Transaction reference numbers

Gaming and Betting Activity

• Bets placed, including stake amounts, markets, and outcomes
• Slots and casino games played, including session duration and results
• Bonus claims and wagering history

Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• App version (if using the mobile app)
• Session duration and page/screen interaction data

Communication Data

• Records of live chat, email, and in-app support conversations
• Feedback or survey responses you submit voluntarily

3How We Collect It

We collect data in three main ways:

Directly from You

When you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or update your account settings — you provide us with data directly. You are always in control of what you submit through these channels.

Automatically Through the Platform

When you use the 9999pk website or mobile app, our systems automatically collect certain technical data — IP address, device information, session data and interaction logs. This happens in the background as part of how the platform operates and is used for security monitoring, fraud prevention and performance optimisation.

From Payment Partners

When you make a deposit or withdrawal through JazzCash, Easypaisa, Raast or a bank transfer, we receive a confirmation and reference from the payment provider confirming the transaction. We do not receive your full payment credentials — only the information needed to credit or debit your account correctly.

4How We Use Your Data

We use the data we collect for specific, clearly defined purposes. Here is a straightforward breakdown:

5Who We Share Your Data With

9999pk does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

Payment Processors

When you make a deposit or withdrawal, your transaction details are passed to the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank — solely to process the payment. These providers operate under their own privacy policies and are bound by their respective data protection obligations.

Identity Verification Partners

If 9999pk uses a third-party KYC service to assist with identity verification, your submitted documents may be processed by that partner. Any such partner is contractually required to handle your data securely and only for the purpose of verification.

Game Software Suppliers

Third-party game providers whose titles appear on the 9999pk platform may receive limited technical session data — such as a session token — to load and run their games correctly. These providers do not receive your full personal details or financial data.

Legal and Compliance Requirements

We may disclose personal data when required to do so by a valid legal process, court order, or when we reasonably believe disclosure is necessary to prevent fraud, protect the safety of users, or protect the rights of 9999pk.

6Payment Data

All financial transactions on 9999pk are processed in PKR. We take particular care with payment-related data given its sensitivity.

When you deposit using JazzCash or Easypaisa, we store only a reference identifier and the last few digits of your registered mobile wallet number — enough to confirm the source of funds and process a return withdrawal if needed. We do not store your full wallet PIN or mobile banking passwords at any point.

For bank transfers, we store the bank name, account title, and the last four digits of the account number associated with your transfer. Full account numbers are never stored on our servers.

Debit and credit card details, where used, are handled through a PCI-DSS compliant payment gateway. 9999pk does not store full card numbers on its own systems — only the card type and last four digits are retained for reference.

7Data Security

9999pk uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• Encryption in transit: All data sent between your device and 9999pk servers is encrypted using TLS (HTTPS). Never use the platform over an unencrypted public Wi-Fi connection without a VPN for added personal safety.
• Encrypted password storage: Your account password is stored as a one-way cryptographic hash. Even 9999pk staff cannot read your password — only you know it.
• Access controls: Internal access to user data is restricted on a strict need-to-know basis. Support agents, for example, can see what is necessary to resolve your query but cannot see your full payment details or password.
• Session management: Inactive sessions are automatically timed out. You are notified on login if your account is accessed from an unfamiliar device.
• Fraud monitoring: Automated systems monitor for unusual login patterns, transaction anomalies, and other signals that may indicate unauthorised access or abuse.

While we take every reasonable step to secure your data, no internet-based platform can guarantee absolute security. You also play an important role — keep your password strong, do not share your account credentials with anyone, and contact 9999pk support immediately if you suspect your account has been compromised.

8Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account and for up to five years after account closure, to support dispute resolution and compliance obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, consistent with standard financial record-keeping practice.
• KYC documents: Retained for the duration of your account and for up to five years after closure. Copies are deleted securely once the retention period expires.
• Support communications: Retained for up to two years from the date of the conversation to allow follow-up and quality assurance.
• Technical and session logs: Typically retained for up to 90 days for security monitoring and debugging purposes, after which they are aggregated or deleted.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you.

9Your Rights

You have meaningful rights over your personal data. Here is what you can request at any time by contacting 9999pk support:

To exercise any of these rights, contact our support team via live chat or email. We aim to respond to all data requests within 30 days. Some requests — for example, full data deletion — may take longer if they involve archived records, and we will keep you informed throughout the process.

Please note that certain data must be retained even after an account closure request, to meet financial record-keeping standards. In these cases, we will explain exactly what is retained and why.

10Cookies

The 9999pk website uses cookies and similar technologies to keep the platform functioning correctly and to improve your experience. Here is a plain-language breakdown of the types we use:

Essential Cookies

These are required for the platform to work. They manage your login session, keep your account secure during a visit, and remember your language or region preference. You cannot opt out of essential cookies without also preventing the platform from working correctly.

Performance and Analytics Cookies

These cookies help us understand how users move through the platform — which pages load slowly, where users drop off, and which features are used most often. The data is aggregated and not linked to individual accounts. This information feeds directly into platform improvements.

Functional Cookies

These remember your preferences within the platform — for example, which sports markets you follow, or your preferred deposit method — so you do not have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Clearing cookies will log you out of your current session and may reset certain preferences. The 9999pk mobile app uses equivalent local storage and session tokens rather than browser cookies.

11Minors

9999pk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account using false information, please contact our support team immediately so we can investigate and close the account.

Any data found to belong to a minor will be deleted as quickly as reasonably possible, and any funds in the account will be handled in accordance with our Terms and Conditions for underage account closures.

12Changes to This Policy

9999pk may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date at the top of the document. For significant changes — for example, a change in how we use your data or who we share it with — we will make reasonable efforts to notify active users through a notice on the platform or via the app.

Continued use of the 9999pk platform after a revised Privacy Policy has been published means you accept the updated terms. If you disagree with any changes, you can request account closure as described in our Terms and Conditions and contact support to exercise your data rights as outlined in Section 9 above.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within the platform when you are logged in to your account — the fastest way to reach us.
• FAQ: Common questions answered at 9999pk.win/faq

Our support team is available around the clock. We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days, or sooner where possible.